Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at order@smartstation.au. Please note that returns will need to be sent to the following address: [U10/31 BOYLAND AVENUE, COOPERS PLAINS, QLD 4108] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at order@smartstation.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What's our return policy?

We do not normally give refunds or exchanges if you:

  • Physical damaged sights found, or damage, lost in transit when the customer sends the product back to us for warranty or return.
  • Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control;
  • No proof of purchase is provided.
  • Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list. Please describe as detail as you can for the faulty reason,it may cause delay if we don't receive clear description or notes for your warranty return.
  • Processing time is 3-5 business day (Delivery time is not counted);
  • The final warranty claim result will be to send out by e-mail and a text message notice.Please response back to us as soon as possible to avoid any delay;


How do I receive my Refund,Replacement or store credit

Standard warranty can be claim as Replacement,Store Credit,Refund as your choice.

The relevant team will process the results,once our warranty team receive the confirmation of your RMA.

  • In terms of your RMA created with request of replacement,we will send the replacement out at our cost.The replacement items also can be combined with your online order as request;
  • The refund will be credit back based on the current selling price or the purchase price,whichever is lower;
  • Store credit cannot be redeemed for cash;
  • Store credit is not transferable and refundable;
  • Store credit can only be used online orders;
  • smartstation.au reserves the right to change the terms and condition of store credit program without further notice.